Bilingual Information & Referral Specialist - Remote

Overview

The Bilingual Information & Referral Specialist is responsible for providing professional service to customers with health and social service needs, assessing and referring them to appropriate services.

In Short

• Deliver consistent service via phone, email, or in person.
• Assess customer needs and make accurate referrals.
• Develop knowledge of health and human services networks.
• Obtain and maintain Certified Information & Referral certification.
• Input data for community resource planning.
• Respond to client needs with empathy and active listening.
• Support service delivery during emergencies.
• Work collaboratively in a team environment.
• Maintain compliance with organizational policies.
• Perform duties effectively in both English and a secondary language.

Requirements

• Must be at least 18 years of age.
• Effective verbal and written communication skills.
• Ability to work with diverse individuals respectfully.
• Familiarity with technology platforms including MS Office and Google Docs.
• Reliable transportation is required.
• Must pass a drug screening and background check.
• Ability to perform essential functions with or without accommodation.
• Must be fluent in English and a secondary language.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• 403(b) retirement plan.
• Sick, Vacation, and Holiday pay.
• Opportunity for professional certification.
• Supportive work environment.