NAMI HelpLine Information & Referral Specialist Internship - Remote

Overview

The NAMI HelpLine is a vital service providing support to individuals affected by mental health conditions. HelpLine Information and Resource Referral Specialists respond to inquiries with empathy and provide valuable information about mental health resources.

In Short

• Unpaid internship position for students.
• Work remotely from home, apartment, or dorm.
• Respond to inquiries via phone, web chat, and text.
• Commit to 20 hours of training and ongoing support.
• Minimum of two 4-hour shifts per week for four months.
• Excellent communication and active listening skills required.
• Basic knowledge of mental health conditions preferred.
• Bilingual English/Spanish ability is a plus.
• Supportive virtual community for ongoing assistance.
• Opportunity to make a meaningful difference in people's lives.

Requirements

• Currently enrolled in an academic program.
• Excellent oral and written communication skills.
• Analytical and problem-solving skills.
• Ability to conduct internet research quickly.
• Reliability, professionalism, and punctuality.
• Compassion for people affected by mental health conditions.
• Ability to manage emotionally stressful situations.
• Willingness to learn about mental health resources.
• Maturity and patience in communication.
• Commitment to a four-month service duration.

Benefits

• Free online training and onboarding.
• Coaching and ongoing support from staff.
• Opportunity to develop a deep understanding of mental health.
• Experience appreciation from individuals and families served.
• Engagement in a supportive virtual community.