Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at Direct Interactions, you will work from home, providing support to customers while positively impacting their lives through compassionate service.

In Short

• Work from home opportunity with flexible scheduling
• Full-time, part-time, and temporary positions available
• Assist customers with complex issues via phone
• Training provided virtually, including mandatory tech setup
• Must be available for at least 20 hours per week
• Pay rate is $15.00 per hour
• Accrued paid time off and sick time benefits
• Must pass a background check
• Technical requirements for remote work setup
• Not available in certain states including CA, WA, IL, CT, NY

Requirements

• Ohio residence preferred
• Self-starter with a passion for outstanding service
• Strong listening and communication skills
• Ability to remain calm under pressure
• Experience in a team environment
• Proficient in Excel, Word, and Outlook
• Must type at least 30 WPM
• High school diploma or equivalent required
• Legally able to work in the United States
• Must have a compatible computer and internet setup

Benefits

• Flexible scheduling to maintain work-life balance
• Paid orientation and training
• Accrued paid time off (PTO)
• Sick time benefits
• Opportunity for full-time based on business needs