Customer Service Specialist - Remote

Overview

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

In Short

• Seeking energetic, service-oriented Customer Service Specialists for multiple shifts.
• Full-time, virtual/work-from-home careers available.
• Interact directly with customers via phone.
• Utilize proprietary technology to connect members with partners.
• Analyze and interpret customer needs for tailored solutions.
• Maintain high levels of customer satisfaction.
• Think outside the box to solve customer issues.
• Handle high volume phone calls professionally.
• Fluency in English required; Spanish a plus.
• Must provide a secluded workspace for confidentiality.

Requirements

• Experience in a customer-facing environment.
• Able to engage customers and deliver solutions effectively.
• Maintain composure under pressure.
• Demonstrated aptitude for problem-solving.
• Access to a reliable internet connection.
• Preferably have experience working from home.

Benefits

• Recognition and rewards for proven performers.
• Work in a fun, fast-paced environment.