Customer Service Specialist - Inbound - Remote

Overview

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

In Short

• Interact directly with customers via phone
• Understand the company's scope: value proposition, operational processes, and growth potential
• Utilize the company's proprietary technology to connect members with our nationwide partner network
• Assist customers with order fulfillment and service execution
• Analyze and interpret customer needs while building rapport
• Maintain high levels of customer satisfaction
• Think outside of the box to solve customer issues
• Work in a fun, fast-paced environment
• Handle high volume phone calls professionally
• Provide immediate assistance through tailored solutions

Requirements

• Experience in a customer-facing environment
• Able to engage customers professionally
• Maintain composure under pressure
• Demonstrated aptitude for problem-solving
• Fluency in English; Spanish a plus
• Must provide a secluded workspace
• Access to a reliable internet connection
• Experience working from home preferred

Benefits

• Full-time virtual/work-from-home career
• Recognition and rewards for proven performers
• Flexible shifts available
• Engaging and dynamic work environment