Customer Service Specialist I - Remote

Overview

The Customer Service Specialist I is responsible for managing all level 1 support calls, emails, tickets, and chats, ensuring customer satisfaction, and documenting interactions in the company CRM.

In Short

• Manage incoming support inquiries via email, ticketing system, and chat
• Document unresolved issues in CRM and communicate with Account Managers
• Handle challenging customer service situations with empathy
• Deliver exceptional customer experience and provide guidance on services
• Ensure customer satisfaction and quality in all interactions
• Perform data entry and billing-related tasks as needed
• Work closely with Account Managers on account transitions
• Utilize CRM technology for logging interactions
• Exceed performance indicators for productivity and service level
• Support the Customer Success team as needed

Requirements

• Associate’s degree preferred
• 1-3 years of related experience preferred
• Knowledge of customer service principles
• Proficiency in Adobe Acrobat, MS Word, Excel, MS Outlook
• Strong problem-solving skills
• Ability to multi-task
• Self-starter, comfortable in a remote environment
• Knowledge of customer billing processes
• Exceptional verbal and written communication skills
• Strong attention to detail

Benefits

• Remote work options
• 401k matching
• PTO
• 100% paid parental leave
• Development and training opportunities