Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at AdaptHealth, you will play a crucial role in providing excellent service to patients by managing their inquiries and ensuring their needs are met in a fast-paced environment.

In Short

• Develop and maintain knowledge of company products and services.
• Answer inbound and outbound calls professionally.
• Document all call information accurately.
• Process orders and follow up on customer inquiries.
• Complete insurance verifications for patient eligibility.
• Navigate online EMR systems for documentation.
• Communicate effectively with patients and management.
• Meet quality assurance and performance metrics.
• Handle customer complaints with empathy.
• Utilize company tools for maintaining quality service.

Requirements

• High School Diploma or equivalent.
• One year of experience in a healthcare call center or related field.
• Two years of experience required for senior level.
• Knowledge of Medicare and Medicaid preferred.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks efficiently.
• Proficient in Microsoft Office.
• Ability to work independently and as part of a team.
• Flexibility in adapting to a changing environment.
• Attention to detail and organizational skills.

Benefits

• Opportunity to make a positive impact on patients' lives.
• Supportive work environment.
• Career growth opportunities.
• Training and development programs.
• Competitive compensation and benefits package.