Customer Service Specialist - Remote

Overview

We are seeking a skilled and proactive Customer Service Representative who can effectively communicate with our customers in Polish. This role requires a professional approach to handling inquiries, complaints, and providing exceptional support.

In Short

• Manage customer orders and requests through various channels.
• Ensure accurate and timely order processing.
• Respond promptly to customer enquiries and complaints.
• Maintain positive relationships with customers.
• Collaborate cross-functionally with other departments.
• Update relevant systems with accurate customer information.
• Monitor and track order statuses.
• Recommend process improvements for customer satisfaction.
• Stay informed about product availability and pricing.
• Perform administrative tasks such as data entry.

Requirements

• Experience in a Customer Service position is required.
• Prior experience in the medical device industry is advantageous.
• Excellent communication skills in English and Polish.
• Strong organizational abilities and attention to detail.
• Ability to work independently and collaboratively.
• Knowledge of Microsoft Office applications.

Benefits

• Opportunity to work in a growth-centered culture.
• Collaborate with inspirational leaders and colleagues.
• Be part of a global mission to improve health.
• Engage in a rewarding career with impactful work.