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Customer Service Specialist - Remote

Posted 23 hours ago
Customer Service
Full Time
Worldwide

Overview

The Customer Service Specialist will act as a strategic partner to clients, driving engagement and adoption of the NIQ platform while providing market expertise and insightful recommendations.

In Short

  • Act as a strategic partner to clients
  • Drive change for faster reaction to market demands
  • Deliver presentations and actionable recommendations
  • Educate customers on platform features
  • Ensure effective client training and onboarding
  • Identify leads for cross-sell and upsell opportunities
  • Collaborate with internal teams for better client experience
  • Be proactive in engaging with multi-disciplined teams
  • Passion for consumer goods product categories
  • Contribute to an innovative work environment

Requirements

  • Fluent in Ukrainian and English
  • Suitable for fresh graduates with some work experience
  • Strong presentation and communication skills
  • Proactive engagement with teams
  • Creativity in addressing business problems
  • Eagerness to learn and team spirit
  • Ability to drive results across diverse cultures
  • Client-centric approach
  • Decision-making skills
  • Commitment and dedication

Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning access
  • Employee Assistance Program (EAP)
NielsenIQ logo

NielsenIQ

NielsenIQ is a global leader in measurement and data analytics, providing comprehensive insights into consumer behavior and market dynamics. With a presence in over 90 countries, NielsenIQ delivers accurate and actionable information to consumer packaged goods manufacturers and retailers, enabling them to innovate and grow in a complex marketplace. The company combines its proprietary data with other sources to help clients understand current trends and future opportunities. Committed to diversity and inclusion, NielsenIQ is an Equal Opportunity/Affirmative Action employer, ensuring a workforce that reflects the diversity of the markets it serves.

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