Customer Service Specialist - Remote

Overview

The Customer Service Specialist at QVC Group provides support to customers of various brands, assisting them with their orders and accounts while driving sales through effective communication.

In Short

• Fully remote position with a set full-time schedule.
• Handle a high volume of inbound customer inquiries.
• Assist customers with questions and personalize each interaction.
• Confirm refunds, take payments, and analyze account data.
• Work from home in a distraction-free environment.
• Must have 12+ months of service experience.
• Available to work weekends and holidays.
• Competitive compensation and benefits package.
• Navigate multiple systems and screens during customer interactions.
• Company committed to inclusion and equal employment opportunities.

Requirements

• 12+ months of customer service experience.
• Ability to problem solve and de-escalate situations.
• Familiarity with virtual work environments.
• Strong communication skills with diverse customer styles.
• Ability to sit for long periods and follow computer system requirements.
• Technical troubleshooting skills.
• Willingness to work a set schedule, including weekends and holidays.
• Must maintain a distraction-free work environment.
• Ability to learn and adapt quickly in a fast-paced setting.

Benefits

• Competitive compensation.
• Paid time off and parental leave.
• Employee assistance program and paid volunteer hours.
• Health care benefits starting on day 1.
• 401(k) plan and tuition reimbursement.
• Amazing company discounts.
• Commitment to inclusion and equal opportunities.