Customer Service Specialist - Remote

Overview

This position focuses on providing efficient post-sale service and addressing customer requirements throughout the life of their credit or lease.

In Short

• Resolve doubts and inquiries professionally and promptly.
• Be the main communication channel with the customer.
• Provide personalized attention to clients visiting the offices.
• Assist customers across all communication channels of Nexu.
• Handle critical cases that exceed the scope of solution to the Customer Service Coordinator.
• Conduct preventive collection campaigns for new clients to resolve doubts and understand their sales experience.

Requirements

• Strong communication skills.
• Experience in customer service.
• Ability to handle multiple communication channels.
• Problem-solving skills.
• Experience in sales or collections is a plus.

Benefits

• Work from home flexibility.
• Opportunity for professional growth.
• Dynamic work environment.
• Supportive team culture.