Customer Service Specialist - Remote

Overview

The Customer Service Specialist will play a critical role in managing and supporting customer and partner accounts, ensuring outstanding customer experiences.

In Short

• Manage and assist unassigned customer accounts.
• Respond to customer inquiries via email, phone, and chat.
• Support partners with reports and troubleshoot issues.
• Track and follow up on invoices and payments.
• Provide accurate shipping information to partners and customers.
• Coordinate logistics for events and conferences.
• Demonstrate leadership principles daily.
• Build relationships with diverse customers and partners.
• Collaborate effectively and communicate exceptionally.
• Utilize AI tools to enhance work efficiency.

Requirements

• Strong relationship-building skills.
• Exceptional verbal and written communication skills.
• Ability to thrive in a fast-paced environment.
• Passion for learning about products and services.
• Good judgment in customer interactions.
• Comfortable working across time zones and cultures.
• Proactive and customer-centric mindset.
• Ability to make quick decisions.
• Experience with emerging AI tools.

Benefits

• Opportunity to work in a global team.
• Work with passionate individuals in the IoT field.
• Diversity and inclusion in the workplace.
• Ability to develop groundbreaking technologies.
• Growth opportunities within the company.