Customer Service Specialist - Remote

Overview

As a Customer Service Specialist, you’ll be the voice of our company across phone, email, and other digital communication, helping customers with orders, questions, and issues while reflecting our values of care and creativity.

In Short

• Support customers across multiple brands via phone, email, web forms, and live chat.
• Provide accurate, timely, and friendly responses in a call-center environment.
• Use in-house systems to enter orders, update account details, track shipments, and explain return processes.
• Write clear, thoughtful email responses that reflect our brand voice.
• Collaborate with teammates and other departments to ensure smooth resolution of customer issues.
• Take on special projects or additional tasks as needed.

Requirements

• Passionate about problem-solving and teamwork.
• Experience in customer service or call center environments.
• Strong communication skills, both verbal and written.
• Ability to learn quickly and adapt to new systems.
• Willingness to collaborate with others.

Benefits

• Be part of a supportive, creative, and customer-obsessed team.
• Work remotely with a regular full-time schedule.
• Gain exposure to multiple well-loved craft brands.
• Grow your skills in both customer service and the craft industry.