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Customer Service Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

The Customer Service Specialist role at Sutherland involves managing client accounts and providing excellent customer service while developing analytical and problem-solving skills.

In Short

  • Supportive team environment
  • Top-notch paid training
  • Unlimited advancement opportunities
  • Rewarding benefits package
  • Analyzing payment history and communicating account statuses
  • Recommending solutions and negotiating arrangements
  • Documenting all activities clearly

Requirements

  • High School Diploma
  • Ability to type a minimum of 30 WPM
  • Previous experience in customer service
  • Strong organizational skills
  • Excellent verbal and written communication
  • Attention to detail
  • Knowledge of Microsoft Windows, Word, and Excel

Benefits

  • Professional development opportunities
  • Comprehensive benefits package
  • Supportive work culture
  • Career advancement possibilities
Sutherland logo

Sutherland

Sutherland is a dynamic and analytical company focused on workforce management solutions. With a team of energetic and dedicated individuals, Sutherland emphasizes the importance of workforce planning, scheduling, and real-time management to enhance operational efficiency. The company seeks to build fulfilling careers for its employees while driving success through effective analysis, implementation of systems, and collaboration with local managers and project leaders. Sutherland values strong communication, leadership, and analytical skills, aiming to uphold performance metrics and foster a supportive team environment.

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