Customer Service Specialist - Remote

Overview

The role of the Customer Service Specialist is to build trusted relationships with our clients, their claimants and pharmacies by providing superior customer service to every caller.

In Short

• Healthesystems offers workplace flexibility with a Work-From-Home model.
• Competitive compensation and benefits package including healthcare coverage, PTO, and 401(k).
• Work hours include shifts between 9am-10pm Eastern Time, M-F.
• Candidates must provide reliable high-speed internet and a private workspace.
• Responsibilities include resolving inquiries related to claims and pharmacy benefits.
• Requires strong verbal and written communication skills.
• Attention to detail and ability to handle difficult customers is essential.
• High school diploma or GED and 1-2 years of customer service experience required.
• Knowledge of Windows applications is necessary.
• Company laptop will be provided.

Requirements

• High school diploma or GED.
• 1-2 years related customer service and/or healthcare experience.
• Strong verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Experience with Windows-based applications.
• Must provide reliable high-speed internet access.
• Ability to work varying shifts including weekends and holidays.
• Attention to detail and problem-solving skills.
• Compassion and professionalism in handling customer inquiries.
• Ability to translate complex processes into simple instructions.

Benefits

• Healthcare coverage.
• PTO and paid holidays.
• 401(k) with company contributions.
• Company-provided life insurance and disability coverage.
• Wellness options and recognition programs.