Intake Support Specialist - Remote

Overview

The role of the Intake Support Specialist is to build trusted relationships with clients, their claimants, and vendor partners by providing superior customer service while working from home.

In Short

• Work from home with flexible hours.
• Engage with clients and vendors through phone, email, and fax.
• Resolve inquiries related to service requests and eligibility verification.
• Adhere to attendance and quality guidelines.
• Read and comprehend medical notes and instructions.
• Demonstrate patience and professionalism in challenging situations.
• Utilize strong communication and organizational skills.
• Prior experience in healthcare and administrative roles preferred.
• Must provide reliable internet access and a private workspace.
• Company laptop provided.

Requirements

• High school diploma or GED required.
• 1-2 years related experience preferred.
• Ability to multi-task and use Windows applications.
• Strong critical thinking skills.
• Experience in an administrative business environment is highly preferred.
• Ability to work in an ever-changing workflow environment.
• Flexibility to work varying shifts, including overtime.
• Attention to detail is crucial.
• Must be able to work independently in a home office setting.
• Ability to translate complex processes into simple instructions.

Benefits

• Competitive compensation package.
• Healthcare coverage.
• PTO and paid holidays.
• 401(k) plan.
• Company-provided life insurance and disability coverage.
• Wellness options.
• Recognition programs.
• Flexible work-from-home model.
• Comprehensive benefits package.
• Statutory benefits provided.