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Support Specialist I - Remote

Posted 1 week ago
Customer Service
Full Time
India

Overview

ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base.

In Short

  • Deliver an exceptional client experience by identifying and documenting client needs and issues.
  • Provide consistent, professional, and high-quality client support.
  • Establish procedures to ensure client satisfaction and quality service delivery.
  • Communicate and collaborate across teams to help resolve issues.
  • Replicate and document issues for further escalation.

Requirements

  • Bachelor’s Degree, preferred.
  • 1-2 years of related experience in customer service or client-facing role.
  • Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues.
  • Experience within a medical practice and/or EMR experience is preferred.
  • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
  • Knowledge of bug tracking software such as Zen and Jira.
  • Google suite experience, preferred.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to effectively prioritize and manage time.

Benefits

  • Comprehensive medical, dental, and vision benefits.
  • 401(k) matching contributions.
  • Generous Paid Time Off and Paid Parental Leave programs.
  • Company paid Life and Disability benefits.
  • Professional development opportunities.
  • Global presence and in-person collaboration opportunities.
  • Weekly catered breakfast and lunch.

M.M

Modernizing Medicine

Modernizing Medicine is a dynamic healthcare technology company founded in 2010, dedicated to enhancing the medical practice experience through innovative, specialty-specific cloud solutions. With a mission to place doctors and patients at the center of care, the company has grown to over 3,400 team members across various global locations, including Boca Raton, FL, Santiago, Chile, Berlin, Germany, and Hyderabad, India. Recognized as one of the Best Places to Work by the South Florida Business Journal and ranked among the fastest-growing private companies in America by Inc. 5000, Modernizing Medicine is committed to improving patient outcomes and medical practice success through its intelligent software solutions.

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