Support Specialist I - Remote

Overview

ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base.

In Short

• Deliver an exceptional client experience by identifying and documenting client needs and issues.
• Provide consistent, professional, and high-quality client support.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams to help resolve issues.
• Replicate and document issues for further escalation.

Requirements

• Bachelor’s Degree, preferred.
• 1-2 years of related experience in customer service or client-facing role.
• Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues.
• Experience within a medical practice and/or EMR experience is preferred.
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
• Knowledge of bug tracking software such as Zen and Jira.
• Google suite experience, preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) matching contributions.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits.
• Professional development opportunities.
• Global presence and in-person collaboration opportunities.
• Weekly catered breakfast and lunch.