Support Specialist - Remote

Overview

The Support Specialist will be our front line inbound support for our customers, assisting with inquiries and ensuring a great customer journey.

In Short

• Provide first-level support to customers via email and chat.
• Work independently on first-level issues.
• Triaging customer enquiries and escalating when necessary.
• Document customer service interactions in the ticket management system.
• Adhere to defined SLA’s on first response timings.
• Maintain effective business communication practices.
• Support customers via chat, email, or phone.
• Demonstrate strong written communication skills in English.
• Work in or closely with an HR team.
• Recognize urgent issues and escalate them promptly.

Requirements

• Experience in customer support roles.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Empathy and patience in customer interactions.
• Familiarity with ticket management systems.
• Ability to document and update processes.
• Strong written communication skills.
• Experience in SaaS environments is a plus.
• Ability to work independently.
• Willingness to learn and adapt.

Benefits

• Shared ownership in the company.
• Flexible working from anywhere in the world.
• Training and development opportunities.
• Support for mental health and wellbeing.
• Home office setup support.
• Additional benefits vary by region.