Support Specialist I - Remote

Overview

Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

In Short

• Deliver high-quality customer support by efficiently triaging issues.
• Handle a high volume of phone calls, emails, and chats.
• Troubleshoot and resolve customer issues.
• Communicate effectively with customers.
• Document and track customer interactions accurately.
• Collaborate with internal teams for customer feedback and improvements.
• Continuously improve customer support processes.

Requirements

• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Customer-centric mindset with a desire to help.
• Strong multitasking and time management skills.
• Attention to detail in documentation and follow-ups.
• Ability to work well in a team and collaborate.
• Adaptability and willingness to learn new tools.
• Resilience and effective stress management techniques.

Benefits

• Competitive compensation package including stock options.
• Robust medical, dental, vision, and wellness benefits.
• Flexible time off policies.
• Employer-sponsored 401(k).