Operations Support Specialist - Remote

Overview

Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

See growth from a new perspective, when everything is in Order.co. 

In Short

• Providing prompt and professional client support.
• Troubleshooting and problem-solving client and vendor issues.
• Communicating effectively with clients and vendors.
• Managing client expectations regarding issue resolution.
• Documenting and tracking client interactions.
• Collaborating with internal teams to improve customer experience.
• Continuously improving Operations Support processes.

Requirements

• Problem-solving abilities.
• Strong communication skills.
• Client-centric mindset.
• Multitasking and time management skills.
• Attention to detail.
• Teamwork and collaboration skills.
• Adaptability and willingness to learn.
• Resilience and stress management skills.

Benefits

• A competitive compensation package including stock options.
• Robust medical, dental, vision, and wellness benefits.
• Flexible time off and remote work policies.
• Employer-sponsored 401(k).
• The anticipated base salary range for this role is $20-$23 per hour.