Remote Otter LogoRemoteOtter

Operations Support Specialist - Remote

Posted 22 weeks ago

Overview

You will be working for a US-based technology company with the leading Software, Web and mobile app development for business in North America helping independent retailers adopt and embrace this new key component of their digital marketing solution. The Operations Support Specialist will be responsible for managing day-to-day operations, addressing ad-hoc requests, triaging incidents, and ensuring the smooth operation of systems and services. The ideal candidate will have basic knowledge of Google Cloud Platform (GCP) and Git to assist with various technical tasks and collaborate with DevOps and L2 teams as needed.

In Short

  • Handle and resolve daily operational issues, addressing ad-hoc user or system requests to ensure consistent service availability.
  • Diagnose and escalate incidents to appropriate teams (DevOps/L2) when necessary, ensuring timely issue resolution and minimal downtime.
  • Manage and troubleshoot data synchronization and loading processes, ensuring data integrity and availability.
  • Monitor and resolve issues related to scheduled tasks (cron jobs), ensuring that automated processes run smoothly and on time.
  • Oversee site creation, updates, and release activities, coordinating with relevant teams to ensure successful deployment and functionality.

Requirements

  • Basic knowledge of Google Cloud Platform (GCP).
  • Familiarity with Git.
  • Experience in incident management.
  • Ability to troubleshoot data synchronization issues.
  • Understanding of cron jobs and scheduled tasks.

Benefits

  • Opportunity to work with a fast-growing and stable American company.

Similar Jobs:

Nedesignbuild

Operations Support Specialist - Remote

Nedesignbuild

2 days ago

The Operations Support Specialist provides essential administrative and technical support to enhance operational efficiency and assist customers.

Technical Support
Operational Support
Administrative Support
Problem-Solving
USA
Full-time
Customer Service

H.P

Support Operations Specialist - Remote

HR Prospect

1 week ago

We are seeking a Support Operations Specialist to manage daily operations and optimize processes for improved customer experiences.

Operations Management
Inventory Management
Process Optimization
Customer Experience
USA
Full-time
All others
$35 - $85/hour
Artisan logo

Operations Support Specialist - Remote

Artisan

4 weeks ago

Join Artisan as an Operations Support Specialist to assist in daily operations and support various teams in a fast-paced startup environment.

Administrative Support
Revenue Operations
Product Operations
Data Entry
Worldwide
Full-time
All others
Order logo

Operations Support Specialist - Remote

Order

10 weeks ago

Join Order.co as an Operations Support Specialist to provide high-quality customer support and resolve client issues efficiently.

Customer Support
Problem-solving
Communication Skills
Multitasking
NY, USA
Full-time
Customer Service
$20 - $23/hour
CloudHire logo

Operations Support Specialist - Remote

CloudHire

25 weeks ago

Join our team as a full-time Inbound Support & Reconciliation Specialist to assist with eCommerce operations and vendor communications.

ECommerce
Warehouse Management System
Vendor Communication
Automotive Knowledge
Colombia
Full-time
Customer Service