Operations Support Specialist - Remote

Overview

You will be working for a US-based technology company with the leading Software, Web and mobile app development for business in North America helping independent retailers adopt and embrace this new key component of their digital marketing solution. The Operations Support Specialist will be responsible for managing day-to-day operations, addressing ad-hoc requests, triaging incidents, and ensuring the smooth operation of systems and services. The ideal candidate will have basic knowledge of Google Cloud Platform (GCP) and Git to assist with various technical tasks and collaborate with DevOps and L2 teams as needed.

In Short

• Handle and resolve daily operational issues, addressing ad-hoc user or system requests to ensure consistent service availability.
• Diagnose and escalate incidents to appropriate teams (DevOps/L2) when necessary, ensuring timely issue resolution and minimal downtime.
• Manage and troubleshoot data synchronization and loading processes, ensuring data integrity and availability.
• Monitor and resolve issues related to scheduled tasks (cron jobs), ensuring that automated processes run smoothly and on time.
• Oversee site creation, updates, and release activities, coordinating with relevant teams to ensure successful deployment and functionality.

Requirements

• Basic knowledge of Google Cloud Platform (GCP).
• Familiarity with Git.
• Experience in incident management.
• Ability to troubleshoot data synchronization issues.
• Understanding of cron jobs and scheduled tasks.

Benefits

• Opportunity to work with a fast-growing and stable American company.