Support Specialist - Remote

Overview

The Support Specialist is a key member of the Synapticure team, providing essential support services to patients, caregivers, and loved ones affected by neurodegenerative diseases.

In Short

• Manage inbound calls and schedule appointments for new patients.
• Communicate with patients via video consultations and phone calls.
• Accurately document member clinical and demographic data.
• Coordinate correspondence and outgoing patient communications.
• Work closely with care team members to coordinate care.
• Adhere to HIPAA guidelines while advocating for patients.
• Partner with the care team to complete visit-related tasks.
• Utilize technology to track tasks and optimize member experiences.
• Provide empathetic assistance to patients and caregivers.

Requirements

• High school diploma or equivalent.
• Ability to manage multiple tasks in a remote work setting.
• Strong communication and interpersonal skills.
• Experience in patient engagement and care coordination.
• Comfortable with medical terminology and HIPAA guidelines.
• Proficiency with EHR systems and Google applications.
• Adaptability to a fast-paced work environment.

Benefits

• Remote-first company with flexible work environment.
• Focus on patient and caregiver experience.
• Opportunity to work in a dynamic healthcare setting.
• Supportive team culture centered around empathy and compassion.