Support Specialist - Remote

Posted 2 weeks ago

Customer Service

Full Time

Worldwide

SQL Server

SQL

Problem Solving

Customer Communication

Error Logging

Overview

Together we can deliver the best cinema experience for your customers. Vista is a company dedicated to developing technological solutions for the film industry.

In Short

Investigate and resolve issues arising with our software at a second/third level.
Use SQL Server and SQL statements to assist with troubleshooting.
Read and interpret error logs provided by clients and from the software package.
Maintain communication with our clients using our support website, phone, email, and screen sharing.
Identify and log software errors for correction by our development team.

Requirements

Experience with SQL Server and SQL.
Strong problem-solving skills.
Excellent communication skills.
Ability to read and interpret technical documentation.
Experience in customer support or a similar role.

Benefits

Opportunity to work remotely.
Engaging work environment.
Supportive team culture.
Professional development opportunities.
Chance to work with innovative technology.

Vista Group

Vista Group is a creative studio with locations in London and Los Angeles, specializing in the development of innovative digital experiences and marketing campaigns for a diverse range of clients, including major movie studios, broadcasters, music artists, and brands. The company prides itself on its collaborative culture and commitment to quality, having received numerous awards for its work. Vista Group fosters a supportive environment that values kindness and work-life balance, offering a hybrid work model and a variety of employee benefits, including private medical insurance and exclusive movie screenings.

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