Support Specialist - Remote

Overview

Join Quandri as a Support Specialist, where you will play a vital role in enhancing customer experiences through our innovative Renewal Intelligence Platform, designed to optimize insurance processes.

In Short

• Provide prompt and professional responses to customer inquiries.
• Oversee the ticket management process for timely support.
• Troubleshoot and diagnose technical issues effectively.
• Collaborate with internal stakeholders to relay customer feedback.
• Monitor performance of customer bots and escalate challenges.
• Take ownership of projects to improve support processes.
• Work in a hybrid model with flexibility for remote work.
• Engage with a diverse team committed to excellence.
• Participate in a fast-paced and evolving work environment.
• Contribute to a culture focused on customer-centric solutions.

Requirements

• 3+ years of customer support experience.
• Experience with technically complex products.
• Familiarity with support tools and technologies.
• Able to work EST hours.
• Strong problem-solving and investigative skills.
• Excellent written and verbal communication abilities.
• Detail-oriented with strong time management skills.
• Experience in high-growth environments is a plus.
• Understanding of AI and automation technologies is a bonus.
• Knowledge of the insurance industry is advantageous.

Benefits

• Base pay range of $60k - $80k depending on experience.
• Employee stock options based on experience level.
• Comprehensive health benefits including a Lifestyle Spending Account.
• Four weeks of paid vacation annually.
• Ability to work anywhere in the world for 60 days each year.