Customer Service Specialist - Remote

Overview

Join the vibrant team at West Norwood Feast as a Customer Service Specialist, where your expertise will enhance our community-focused endeavors. At West Norwood Feast, we pride ourselves on delivering exceptional experiences, and your role will be pivotal in ensuring that our visitors and participants feel welcomed and supported. You will be the friendly face and knowledgeable guide for those engaging with our events, providing insightful information and resolving queries efficiently. Your ability to communicate effectively and maintain a positive demeanor will contribute to the overall success of our monthly street market celebrations. As a key part of our dynamic team, you will have the opportunity to engage with a diverse audience, fostering a warm and inclusive environment. If you possess a passion for customer service and community engagement, this is an exciting opportunity to make a meaningful impact while working in a lively and rewarding setting.

In Short

• Respond promptly to customer inquiries and provide accurate information about West Norwood Feast events and services.
• Handle and resolve customer complaints in a courteous and efficient manner, ensuring a positive experience for attendees.
• Coordinate with event organizers and vendors to address any customer service-related issues that arise during events.
• Maintain detailed records of customer interactions, feedback, and transactions to improve service quality and attendee satisfaction.
• Assist in the development and implementation of customer service policies and procedures to enhance overall guest experience at West Norwood Feast.

Requirements

• Bachelor's degree or equivalent experience in customer service or a related field.
• Proven track record of effectively managing customer inquiries and resolving complaints in a timely manner.
• Strong communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
• Proficiency in using customer relationship management (CRM) software and other related technology tools.
• Ability to work independently as well as collaboratively within a team environment.

Benefits

• Join West Norwood Feast as a Customer Service Specialist and help create memorable community events.
• Leverage your skills to support vibrant markets and engage with diverse audiences.
• Apply today!