Customer Service Specialist - Remote

Overview

The Customer Service Specialist at AdaptHealth plays a crucial role in ensuring patients receive the necessary medical equipment and services, providing support through inbound and outbound calls.

In Short

• Full-service home medical equipment support.
• Fast-paced environment handling calls and emails.
• Educate patients on financial responsibilities.
• Document all interactions according to procedures.
• Process orders and verify insurance information.
• Meet quality assurance and performance metrics.
• Handle customer complaints with compassion.
• Work with EMR systems for documentation.
• Flexible work hours required.
• Excellent customer service skills needed.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service.
• Two years required for senior level positions.
• Experience with Medicare and Medicaid preferred.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks effectively.
• Proficient in Microsoft Office.
• Ability to adapt in a changing environment.

Benefits

• Empower patients to live better lives.
• Supportive work environment.
• Opportunities for professional growth.
• Equal opportunity employer.