Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at MyIntegra, you will be responsible for responding to customer inquiries and providing excellent customer service while maintaining accurate documentation.

In Short

• Respond to customer inquiries via phone, email, web chat, and SMS.
• Build sustainable relationships through empathetic communication.
• Resolve customer problems by clarifying queries and providing solutions.
• Follow communication procedures and guidelines.
• Maintain documentation for audit and internal control purposes.

Requirements

• Experience in customer service.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team.
• Strong time management skills in a fast-paced environment.
• Attention to detail.
• Prior experience with Salesforce or similar CRM is desirable.

Benefits

• Hybrid work model (office and home).
• Flexible and supportive team environment.
• Opportunity to help people with disabilities.
• Ongoing training and professional development.
• Employee benefits including discounts and corporate health insurance.