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Customer Service Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
Saudi Arabia

Overview

The Customer Service Specialist at منحنى لحلول التسويق will assist customers by responding to inquiries through various channels including phone, WhatsApp, email, and social media accounts.

In Short

  • Respond to customer inquiries about products and services.
  • Follow up on customer orders at all stages.
  • Provide periodic reports on key results and performance.
  • Analyze customer issues and provide effective solutions.
  • Handle complaints urgently and effectively.
  • Must have 2+ years of customer service experience.
  • Experience with CRM tools like Zendesk and Pipedrive.
  • Strong written communication skills.
  • Familiarity with Saudi culture and companies.
  • Experience with Gsuite and Microsoft 360.

Requirements

  • 2+ years of experience in customer service.
  • Strong communication skills.
  • Experience with CRM tools.
  • Familiarity with Gsuite and Microsoft 360.
  • Experience in email and SMS marketing is a plus.
  • Experience with project management tools is a plus.
  • Creative writing skills are a plus.

Benefits

  • Work remotely from anywhere.
  • Full-time or part-time options available.
  • Weekly off on Friday and Saturday.
Monhna logo

Monhna

Monhna is a dynamic marketing solutions company that seeks creative individuals to join its team and collaborate with partners. The company focuses on innovative graphic design, specializing in both static and animated graphics that capture audience attention across various platforms, including videos, presentations, social media, and websites. Monhna values creativity and is committed to staying ahead of industry trends to enhance its creative output.

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