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Customer Service Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
Finland

Overview

Prysmian is seeking a Customer Service Specialist to manage customer orders and provide delivery support, contributing to the company’s mission of transforming the world through innovative cabling solutions.

In Short

  • Manage international and domestic customer orders.
  • Provide support throughout the delivery process.
  • Focus on intercompany processes.
  • Coordinate documentation for export deliveries.
  • Handle customer queries effectively.
  • Ensure on-time deliveries and high customer satisfaction.
  • Collaborate with Supply Chain and Finance teams.
  • Utilize SAP for order management.
  • Full-time, permanent position.
  • Hybrid work with up to two remote days per week.

Requirements

  • Experience in supply chain management or customer service.
  • Bachelor's degree in Business Administration or related field.
  • Fluency in English and Finnish.
  • Knowledge of SAP or other ERP systems.
  • Proactive attitude and commitment to customer satisfaction.
  • Ability to work under pressure.
  • Attention to detail in order handling.
  • Willingness to learn and adapt.

Benefits

  • Supportive team environment.
  • Comprehensive occupational health care.
  • Sports and cultural benefits.
  • Participation in share scheme at reduced prices.
  • Onsite gym and affordable canteen meals.

F.P.F.O

FI0823 Prysmian Finland Oy

Prysmian Cables and Systems USA is a leading global provider in the energy and telecom cable systems industry, recognized for its extensive range of products including underground and submarine cables for power transmission, as well as optical fiber and copper cables for telecommunications. With a workforce of approximately 30,000 employees across more than 50 countries, Prysmian is committed to innovation and sustainability, driving the energy transition and digital transformation. The company boasts a rich history of nearly 150 years and operates 108 plants and 26 R&D centers worldwide, generating over €15 billion in sales in 2023. Prysmian emphasizes diversity, equity, and inclusion within its workforce, aiming to create an environment where all employees can thrive and contribute to the company's success.

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