Customer Service Specialist - Remote

Overview

Our client is a premium residential and commercial electrical services with unmatched professionalism and care. They are currently seeking a confident, courteous, and results-driven Customer Service Representative to be the first point of contact for our customers—someone who’s passionate about helping people, providing high-end service, and guiding clients through our offerings from first call to scheduled appointment.

In Short

• Serve as the first impression for all incoming customer interactions
• Answer inbound calls from potential and existing customers
• Make outbound calls to follow up on inquiries and leads
• Clearly explain our premium electrical services and capabilities
• Convert quality inquiries into scheduled service appointments
• Accurately document customer interactions, lead status, and call outcomes
• Filter and identify high-quality leads from cold or non-converting ones
• Assist with customer satisfaction follow-ups and post-service communication as needed

Requirements

• Proficient in English with strong verbal and written communication skills
• Confident phone presence with excellent interpersonal abilities
• Previous experience in a customer service, call center, or dispatch role
• Experience in the electrical, HVAC, plumbing, or home service industries is a plus
• Familiarity with CRM systems and call tracking software
• Knowledge of ServiceTitan is a strong plus and highly encouraged
• Proficiency in Microsoft Word, Excel, and general office software
• Ability to manage multiple tasks, prioritize well, and stay organized under pressure

Benefits

• This is a 100% Remote Job
• US time zone
• $5/hr