Residential Office Associate - Remote

Overview

This position is responsible for providing clear and consistent customer communication so that the company can provide an “Extraordinary Experience” to every customer. The Scheduler is directly responsible for coordinating and managing the production schedule with the goal of maximizing weekly revenue and minimizing days-to-production as well as days-in-production. The role also supports the Director of Operations, General Manager and owners with additional administrative tasks.

In Short

• Answering phones with professionalism and enthusiasm.
• Calling potential clients to schedule appointments.
• Representing the company to all stakeholders.
• Service prospective and existing customers.
• Collaborate with employees to meet customer needs.
• Ensure timely and professional task completion.
• Enter leads into CRM and maintain communication.
• Field calls related to scheduling and production.
• Maintain accurate record keeping in CRM.
• Participate in ongoing training and skill development.

Requirements

• Strong communication skills, both verbal and written.
• Sound judgement for decision making.
• Ability to manage multiple priorities effectively.
• Positive attitude in team interactions.

Benefits

• Opportunity for professional development through training.
• Supportive team environment.
• Participation in skill development programs.