Customer Service Specialist - Remote

Overview

The Customer Service Specialist is responsible for answering and handling commercial enquiries received from customers by telephone on behalf of our clients.

In Short

• Receiving and handling Customer Service enquiries by telephone on designated products.
• Taking accurate records of customer questions in the Inquiry Handling System.
• Providing accurate responses and triaging enquiries as needed.
• Reporting Adverse Events or Product Quality Complaints.
• Providing administrative and language translation support.
• Offering overflow support for other Medical Information lines.

Requirements

• Fluency in English and the target language.
• Excellent communication skills and customer service skills.
• Proficiency in Microsoft Office applications.
• Ability to multitask with attention to detail.
• Problem identification and resolution skills.
• Ability to learn and apply feedback.
• Ability to work independently and as part of a team.

Benefits

• No specific benefits mentioned in the description.