Customer Service Specialist - Remote

Overview

The Customer Service Specialist at AdaptHealth is responsible for ensuring successful service for patients by managing inbound and outbound calls, processing orders, and verifying information.

In Short

• Develop knowledge of products and services.
• Answer calls and emails promptly.
• Document call information accurately.
• Process orders and verify insurance coverage.
• Complete insurance verifications and authorizations.
• Navigate EMR systems efficiently.
• Communicate trends to management.
• Handle customer complaints effectively.
• Meet quality assurance and performance metrics.
• Utilize company tools for maintaining quality.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or related fields.
• Two years of experience for senior level positions.
• Experience in Medicare certified environments preferred.

Benefits

• Opportunity to make a positive impact on patient lives.
• Work in a fast-paced and supportive environment.
• Flexible working hours.