Customer Service Specialist - Remote

Overview

The Customer Service Specialist position involves working with a national sub-contractor network to support assigned customers by scheduling and dispatching technicians, ensuring outstanding service delivery while managing client relationships.

In Short

• Remote position with specific training hours in-office.
• Full-time role with rotating weekend shifts.
• Requires strong communication and administrative skills.
• Manage scheduling and dispatching of technicians.
• Coordinate service repairs and client communications.
• Prepare work orders and monitor completion.
• Build and maintain client relationships.
• Operate multiple software applications.
• Flexibility in hours and potential for overtime.
• Focus on delivering client-focused solutions.

Requirements

• Outstanding customer service skills.
• Proven dispatch or call center experience.
• Ability to manage multiple projects with attention to detail.
• Excellent negotiation and communication skills.
• Demonstrated innovative thinking.
• Experience in client-focused service delivery.

Benefits

• Competitive pay with incentive opportunities.
• Paid time off and holiday pay.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with matching contributions.
• Life insurance options for employees and families.
• Short-term and long-term disability insurance options.
• Training and career development opportunities.