Service Coordinator – Engineering Excellence - Remote

Overview

The Service Coordinator position focuses on supporting the Sales Team and Installers by managing customer communications and scheduling, ensuring efficient operations in a fast-paced environment.

In Short

• Remote position with local requirement to Cincinnati.
• Full-time role with a focus on customer service.
• Coordinate technician assignments and manage customer inquiries.
• Maintain accurate data in various systems.
• Communicate effectively with customers regarding appointments.
• Plan and route technicians for service calls.
• Provide support to the Sales Team and Installers.
• Training will be conducted in-office for the first 6 weeks.
• Opportunity for professional growth and development.
• Comprehensive benefits package offered.

Requirements

• High school diploma or equivalent.
• 2 years of experience in customer service.
• Experience with administrative office systems.
• Excellent communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Knowledge of local geographical areas is beneficial.
• Organizational and time-management skills are essential.
• Experience in HVAC/Refrigeration industry is an asset.
• Ability to work independently and as part of a team.
• Effective problem-solving skills.

Benefits

• Competitive pay with incentive opportunities.
• Paid Time Off and Company Holiday Pay.
• Medical, Dental, and Vision Insurance programs.
• 401(k) Retirement Savings Plan with company matching.
• Life Insurance options for you and your family.
• Disability insurance options available.
• Supplemental benefit programs offered.
• World Class Training opportunities through Experts University.
• Career Development opportunities provided.