Customer Service Specialist - Remote

Overview

Blue Nile is looking for a passionate and talented full time Customer Service Specialists to join our team of Diamond and Jewellery Consultants. We are looking for individuals with Customer Service / Sales Skills who are passionate about providing phenomenal customer service to join our remote team. Our most successful Sales / Customer Specialists enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

In Short

• Provide phenomenal customer service to every Blue Nile customer
• Demonstrate excellent knowledge of Blue Nile products, practices, policies and procedures
• Prioritize customer calls, customer email, and other customer interactions
• Build lasting customer relationships through care and responsiveness
• Offer no-pressure advice and guidance to help our customers make decisions with confidence
• Effectively solve problems and find the best solution for both the customer and Blue Nile
• Consistently meet or exceed the department’s expectation for productivity level
• Ability to manoeuvre effectively and efficiently through all computer systems
• Keep up to date and informed on all daily communications
• Provide assistance and troubleshooting for payment processing
• Work cross-functionally with all teams
• Occasional market, customer, and competitive research

Requirements

• Strong customer service and sales skills
• Excellent communication skills
• Problem-solving abilities
• Ability to build relationships with customers
• Proficient in navigating computer systems
• Flexibility and adaptability in a fast-paced environment
• Team player with a collaborative mindset
• Attention to detail
• Willingness to learn and improve
• Experience in customer service or retail is a plus

Benefits

• Work remotely from anywhere
• Opportunity to join a leading online retailer
• Dynamic and innovative work culture
• Career growth and development opportunities
• Collaborative team environment
• Recognition of achievements
• Flexible working hours
• Employee discounts on products
• Comprehensive training
• Health and wellness programs