Customer Success Manager - Remote

Overview

Soracom is seeking a Customer Success Manager who will play a crucial role in ensuring the long-term success of customers in the Americas, focusing on the IoT market.

In Short

• Deliver incremental revenue from existing assigned customers.
• Understand customer needs and communicate solutions effectively.
• Identify new business opportunities within assigned customers.
• Initiate training sessions for customers on product features.
• Stay updated on industry trends and competitor activities.
• Collaborate with technical teams for tailored solutions.
• Co-market with strategic customers and collaborate with marketing.
• Exhibit leadership principles daily.

Requirements

• Strong relationship-building skills.
• Continuous learner and adaptable to change.
• Exceptional verbal and written communication skills.
• Ability to lead and influence virtual teams.
• Comfortable presenting to diverse audiences.
• Thrives in fast-paced environments.
• Excited to work across time zones and cultures.

Benefits

• Opportunity to work with a global team.
• Engagement with innovative IoT technologies.
• Supportive and diverse work environment.
• Professional growth opportunities.