Customer Success Manager - Remote

Overview

IVIX is seeking an experienced and proactive Customer Success Manager, based in the US West Coast, to support our mission of illuminating the shadow economy. This role will focus on building strong customer relationships, driving product adoption, and providing technical guidance tailored to each customer’s needs.

In Short

• Develop and maintain value-based relationships with stakeholders at all levels within customer organizations.
• Drive product adoption and ensure customers gain full benefits from the IVIX platform.
• Provide hands-on technical guidance and facilitate seamless integration of IVIX’s platform.
• Manage all technical Proof of Concept (POC) and Enterprise product deployments.
• Gain a deep understanding of each customer’s business model and operational needs.
• Collaborate closely with Product, R&D, and Sales teams.
• Travel as needed to customer sites and industry events.

Requirements

• At least 5 years of experience in a customer success or similar role.
• Hands-on experience with technical and data integrations.
• Proven experience with SQL and Python.
• A bachelor’s degree in a relevant field.
• Excellent interpersonal and communication skills.
• A team-player attitude with problem-solving skills.
• Experience in the tax, compliance, or public sector is preferred.

Benefits

• Opportunity to work with cutting-edge AI technologies.
• Engagement with government clients and industry leaders.
• Flexible working environment.
• Professional development opportunities.
• Contribution to a mission-driven organization.