Customer Success Manager - Remote

Overview

As a Customer Success Manager at AiDASH, you will drive long-term success for strategic North American customers by ensuring their satisfaction and engagement with our SaaS platform.

In Short

• Own a portfolio of multi-year AiDASH customers.
• Drive deep engagement, strong adoption, and long-term retention.
• Build and maintain trusted relationships with customer stakeholders.
• Lead regular check-ins, training sessions, and strategic planning meetings.
• Monitor product usage and customer health to surface risks and opportunities.
• Collaborate with Product Consultants, Project Managers, Support, and Sales.
• Play a key role in renewals and expansion efforts.
• 3+ years of experience in Customer Success or Account Management.
• Strong communication skills across all levels of the customer organization.
• Experience in utilities or infrastructure sectors is a plus.

Requirements

• 3+ years of experience in Customer Success, Account Management, or related roles.
• Strong communication and relationship-building skills.
• Highly organized with the ability to manage multiple accounts.
• Quick learner, confident in explaining software platforms.
• Experience with utilities or field-heavy industries preferred.

Benefits

• Comprehensive Medical, Dental, and Vision Coverage.
• Health Reimbursement Account for medical deductibles.
• 401(k) Plan after three months of employment.
• Supportive parental leave policy.
• Generous vacation policy with 20 days plus an additional flex holiday.
• Winter Break from December 25th through January 2nd.