Customer Reliability Engineer - Remote

Overview

As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. You will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry.

In Short

• Provide technical support to users implementing the Soracom platform in their IoT solutions.
• Work with engineers and AI to resolve technical issues.
• Own the customer support experience and guide customers to resolution.
• Publish and maintain documentation and knowledge bases.
• Collect customer feedback to improve Soracom's platform services.
• Strengthen knowledge foundations and support systems.
• Adapt quickly to changes and stay flexible in new situations.
• Collaborate with internal experts to enhance customer experience.
• Approach others with integrity and empathy.
• Stay informed about new technologies and trends.

Requirements

• Strong professional expertise in technical support.
• Ability to work autonomously with a hands-on mindset.
• Curiosity about IoT and related technologies.
• Experience in customer service and support roles.
• Excellent communication and problem-solving skills.

Benefits

• Work in a fully remote environment.
• Be part of a diverse and inclusive team.
• Opportunity to shape the future of IoT.
• Continuous learning and development opportunities.
• Competitive compensation and benefits.