Customer Reliability Engineer - Remote

Overview

This position involves ensuring a proactive and partnership-driven approach to reliability, performance, and customer satisfaction for strategically important clients.

In Short

• Apply SRE principles to Customer Success and enable monitoring for key customers.
• Detect and prioritize critical issues affecting the platform's reliability.
• Proactively identify and implement improvements that enhance platform performance.
• Collaborate with customers to utilize features and optimize their experience.
• Handle complex technical cases arising from customer inquiries with thorough solutions.

Requirements

• 6+ years of experience in Database Engineering, Infrastructure Engineering, or similar roles.
• Strong background in relational databases, particularly PostgreSQL or MySQL.
• Experience in web application development with knowledge of Python, Typescript, and JavaScript frameworks.
• Exceptional communication skills for translating technical concepts into business outcomes.
• Experience with project management tools and cross-team collaboration.
• Demonstrated experience in delivering customer-facing engagements.
• Strong ability to work independently and manage time effectively.

Benefits

• Fully remote position with flexible working arrangements.
• Equity ownership (ESOP) opportunities for all team members.
• Technical allowance to create your ideal work setup.
• Comprehensive health benefits, including 100% coverage for employees.
• Annual off-site gatherings for team connection and collaboration.
• Investment in professional development with an annual education allowance.