Senior Customer Reliability Engineer - Remote

Overview

Replicated is a Commercial Software Distribution Platform that helps software vendors distribute their applications into self-hosted environments. We are fully remote and committed to fostering an inclusive workplace.

In Short

• Provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products.
• Work proactively with customers to ensure successful application deployment and management.
• Collaborate closely with engineering to share customer feedback and contribute to product improvements.
• Invest in personal and professional growth through learning opportunities.
• Engage in continuous learning and development.
• Handle complex technical challenges related to application deployment.
• Participate in on-call support coverage.
• Work with a global team across various time zones.
• Contribute to tooling that empowers internal teams and vendors.
• Build best practices for customer interactions.

Requirements

• 3+ years of experience in Linux system administration.
• Experience with Kubernetes and Helm.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills and customer-centric mindset.
• Experience working remotely with international teams.

Benefits

• Health/Dental/Vision insurance.
• 401K and stock options.
• Generous time off and home office setup allowance.
• Curiosity budget for continuous learning.
• Support for professional development through courses and certifications.