Senior Customer Reliability Engineer - Remote

Overview

The Senior Customer Reliability Engineer (CRE) role at Replicated focuses on helping software vendors successfully deliver and support Kubernetes applications in customer-managed environments. The position involves providing expert support, collaborating with engineering teams, and enabling customer success.

In Short

• Provide expert support to customers with Kubernetes and Linux issues.
• Work proactively to ensure successful application deployment and management.
• Collaborate with engineering teams to share feedback and improve products.
• Invest in personal and professional growth through training and certifications.
• Handle complex technical challenges and develop best practices.
• Engage with customers to assist with onboarding and provide guidance.
• Participate in on-call support coverage as part of a global team.
• Contribute to tooling that empowers internal teams and vendors.
• Continuously learn about Replicated products and customer needs.
• Foster a diverse and inclusive workplace culture.

Requirements

• 3+ years experience in Linux system administration.
• 3+ years experience with Kubernetes and Helm.
• Strong communication skills for both technical and non-technical audiences.
• Exceptional problem-solving skills and critical thinking.
• Customer-centric mindset with a desire to help others succeed.
• Experience working remotely with teams across time zones.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• 401K with company match.
• Stock options and home office allowance.
• Generous time off policy.
• Professional development budget for courses and certifications.
• Inclusive and diverse work environment.
• Opportunity for growth and mentorship.
• Support for remote work and collaboration.
• Curiosity budget for continuous learning.