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Senior Customer Reliability Engineer - Remote

Posted 1 week ago
Customer Service
Full Time
Italy

Overview

As a Senior Customer Reliability Engineer at Sysdig, you will play a vital role in providing advanced technical support and fostering relationships with engineering teams to enhance customer satisfaction in cloud security.

In Short

  • Report to the Manager of Customer Reliability.
  • Provide senior level technical support for customer issues.
  • Collaborate with development engineering on escalations and feature requests.
  • Develop troubleshooting sessions and guides for the technical support team.
  • Maintain a knowledge base of articles for internal use.
  • Triage and document bugs and enhancement requests.
  • Work with Escalation Management on high-touch accounts.

Requirements

  • 3+ years of experience in technical support for enterprise environments.
  • Master level experience with Kubernetes and Linux.
  • Knowledge of scripting languages like Bash, Shell, or Python.
  • Familiarity with public cloud providers and their services.
  • Ability to handle multiple challenges simultaneously.

Benefits

  • Extra days off for well-being.
  • Mental health support for you and your family.
  • Competitive compensation package.
Sysdig logo

Sysdig

Sysdig is a leading cloud security company that specializes in real-time threat detection and risk management for cloud-native applications. With a strong commitment to open source, Sysdig develops powerful solutions that enhance security in cloud environments. The company fosters a diverse and inclusive culture, promoting open dialogue and collaboration among its international teams. Recognized as a 'Best Place to Work' by multiple organizations, Sysdig has also been acknowledged by Deloitte as one of the fastest-growing companies for four consecutive years. Sysdig is dedicated to delivering value to its customers while providing a flexible work environment and opportunities for professional development.

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