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Customer Reliability Engineer - Remote

Posted 4 days ago
Customer Service
Full Time
India

Overview

As a Customer Reliability Engineer at Sysdig, you will play a key role in providing technical support and fostering relationships with development teams to enhance customer satisfaction and resolve issues effectively.

In Short

  • Report to the Manager of Customer Reliability.
  • Provide technical knowledge on customer issues as part of the support team.
  • Collaborate with development engineering to track escalations and feature requests.
  • Develop troubleshooting sessions, trainings, and guides for the CRE team.
  • Maintain the internal knowledge base articles.
  • Triage and document bugs and enhancement requests.
  • Work with Escalation Management on high-touch accounts.

Requirements

  • 2+ years of experience in technical support for enterprises.
  • Experience with Kubernetes and Linux.
  • Knowledge of scripting languages (Bash/Shell/Python).
  • Familiarity with public cloud providers (AWS, Azure, GCP, Oracle, IBM).
  • Ability to balance multiple challenges simultaneously.

Benefits

  • Extra days off for well-being.
  • Mental health support for you and your family.
  • Great compensation package.
Sysdig logo

Sysdig

Sysdig is a leading cloud security company that specializes in real-time threat detection and risk management for cloud-native applications. With a strong commitment to open source, Sysdig develops powerful solutions that enhance security in cloud environments. The company fosters a diverse and inclusive culture, promoting open dialogue and collaboration among its international teams. Recognized as a 'Best Place to Work' by multiple organizations, Sysdig has also been acknowledged by Deloitte as one of the fastest-growing companies for four consecutive years. Sysdig is dedicated to delivering value to its customers while providing a flexible work environment and opportunities for professional development.

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