Remote Otter LogoRemoteOtter

Senior Customer Reliability Engineer - Remote

Posted 8 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Senior Customer Reliability Engineer at Sysdig, you will play a crucial role in providing technical support and fostering relationships with engineering teams to enhance cloud security solutions.

In Short

  • Report to the Manager of Customer Reliability.
  • Provide senior-level technical knowledge on customer issues.
  • Foster relationships with the development engineering team.
  • Develop technical troubleshooting sessions and guides.
  • Maintain the internal knowledge base articles.
  • Triage and document bugs and enhancement requests.
  • Work with the Escalation Management team on high-touch accounts.

Requirements

  • 3+ years of experience in technical support for enterprises.
  • Master level Kubernetes and Linux experience.
  • Knowledge of scripting languages (Bash/Shell/Python).
  • Familiarity with AWS, Azure, GCP, Oracle, and IBM Cloud.
  • Ability to balance multiple challenges simultaneously.

Benefits

  • Extra days off for well-being.
  • Mental health support for you and your family.
  • Great compensation package.
Sysdig logo

Sysdig

Sysdig is a leading cloud security company that specializes in real-time threat detection and risk management for cloud-native applications. With a strong commitment to open source, Sysdig develops powerful solutions that enhance security in cloud environments. The company fosters a diverse and inclusive culture, promoting open dialogue and collaboration among its international teams. Recognized as a 'Best Place to Work' by multiple organizations, Sysdig has also been acknowledged by Deloitte as one of the fastest-growing companies for four consecutive years. Sysdig is dedicated to delivering value to its customers while providing a flexible work environment and opportunities for professional development.

Share This Job!

Save This Job!

Similar Jobs:

Teleport logo

Senior Customer Reliability Engineer - Remote

Teleport

11 weeks ago

Join Teleport as a Senior Customer Reliability Engineer to provide remote technical support and enhance customer experiences with our Identity-Native Infrastructure Access Management solutions.

Worldwide
Full-time
DevOps / Sysadmin
Sysdig logo

Senior Customer Reliability Engineer - Remote

Sysdig

12 weeks ago

Join Sysdig as a Senior Customer Reliability Engineer to provide technical support and ensure customer satisfaction in cloud security solutions.

Singapore, India
Full-time
Customer Service
Sysdig logo

Senior Customer Reliability Engineer - Remote

Sysdig

14 weeks ago

Join Sysdig as a Senior Customer Reliability Engineer to provide advanced technical support and enhance customer satisfaction in cloud security.

Italy
Full-time
Customer Service

Replicated

Customer Reliability Engineer - Remote

Replicated

22 weeks ago

Join Replicated as a Customer Reliability Engineer to provide expert support for Kubernetes applications and ensure customer success.

USA
Full-time
Customer Service
$140,000 - $184,000/year

D.I.O

Senior Reliability Engineer - Remote

DOW INFRA OPCO

9 weeks ago

Join Dow as a Senior Reliability Engineer to enhance equipment reliability and implement improvement strategies at the Texas Operations facility.

TX, USA
Full-time
All others