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Senior Customer Reliability Engineer - Remote

Posted 3 days ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

As a Senior Customer Reliability Engineer at Teleport, you will provide technical assistance to customers implementing and maintaining our software solutions, ensuring secure access management across their infrastructure.

In Short

  • Provide remote technical support to customers.
  • Triage and debug technical issues for our product.
  • Develop customer training programs and knowledge-base articles.
  • Work with cloud environments such as AWS, GCP, and Azure.
  • Participate in on-call emergency support schedules.
  • Engage with the engineering team to resolve customer issues.
  • Document support processes and solutions.
  • Communicate effectively with customers and internal teams.
  • Adapt to evolving job requirements as the company grows.
  • Contribute to enhancing tools for analyzing performance data.

Requirements

  • Basic programming skills in Python or Golang.
  • Strong understanding of deployment stacks, including Ansible and Kubernetes.
  • Experience with major public cloud providers (AWS, GCP, Azure).
  • Strong Linux server administration skills.
  • Exceptional troubleshooting and debugging skills.

Benefits

  • Remote-first work culture.
  • Opportunity to work with leading companies and technologies.
  • Participate in a supportive and award-winning company culture.
  • Access to training and development opportunities.
  • Competitive compensation and benefits.
Teleport logo

Teleport

Teleport is a forward-thinking technology company focused on building a unified access plane for SSH servers, Kubernetes clusters, and databases. The company emphasizes open-source development, primarily utilizing programming languages such as Go and Rust, along with web technologies like TypeScript and React. Teleport fosters a collaborative environment where talented engineers can engage in complex problem-solving across various domains, including networking, performance, and security. With a commitment to employee autonomy and skill development, Teleport offers a unique interview process and a range of benefits, including extensive health coverage, retirement savings plans, and equity in a rapidly growing business valued at US $1.1 billion.

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