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Customer Reliability Engineer - Remote

Posted 9 hours ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

As a Customer Reliability Engineer at Endor Labs, you will serve as the highest-level technical support resource, handling complex, high-priority issues that require deep product and systems expertise.

In Short

  • Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers.
  • Collaborate with Engineering and Product teams to triage and resolve bugs.
  • Provide insight and build closely with engineering teams.
  • Act promptly when technical issues emerge.
  • Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
  • Serve as a bridge between the customer and R&D.
  • Document and share solutions for knowledge management.

Requirements

  • Strong background in software engineering, with 4-10 years of experience.
  • Experience in developing custom technical solutions.
  • Proven ability to handle project-based work effectively.
  • Exceptional communication skills.
  • Proactive problem-solving approach.

Benefits

  • Competitive salary and comprehensive benefits package.
  • 401(k) plan to support long-term financial goals.
  • Flexible PTO for work-life balance.
  • Opportunities for co-working and team meetups.
  • A dog-friendly office environment.
Endor Labs logo

Endor Labs

Endor Labs is a pioneering company in the field of application security, recognized for its innovative approach to streamlining security for developers and AppSec teams. Founded by industry leaders Varun Badhwar and Dimitri Stiliadis, the company has quickly gained accolades, including being named a Gartner Cool Vendor in Platform Engineering. With a significant Series A funding of $70 million, Endor Labs focuses on reducing risks associated with Open Source Software and CI/CD pipelines, achieving remarkable reductions in false positive rates. Committed to fostering a diverse and inclusive work environment, Endor Labs operates as a remote-first company, emphasizing collaboration and innovation in the cybersecurity and software development sectors.

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