Customer Success Manager - Remote

Overview

As a Customer Success Manager at Baselayer, you will be responsible for ensuring an exceptional customer experience from onboarding to troubleshooting, helping to prevent fraud and lower credit losses through our intelligent business identity platform.

In Short

• Be the first line of defense for customer issues.
• Run onboarding sessions that set customers up for success.
• Become a trusted advisor by understanding customer workflows.
• Track implementation timelines and mitigate risks.
• Escalate product bugs to internal teams.
• Communicate customer pain points and advocate for fixes.
• Write clear documentation and support content.
• Collaborate with sales for seamless handoff.
• Make Baselayer's support experience exceptional.

Requirements

• 2–5 years experience in customer success or support roles.
• Excellent communicator with high responsiveness.
• Strong organizational skills for managing multiple accounts.
• Comfortable with technical troubleshooting.
• Ability to work in a fast-paced environment.
• Highly feedback-oriented.
• Desire for equity and involvement in company growth.

Benefits

• Flexible PTO for work-life balance.
• Flexible remote work options.
• Competitive compensation with equity.
• Opportunity to help build a high-growth startup.
• Transparency and a voice in the company.