Customer Success Manager - Remote

Overview

Join Atomi as a Customer Success Manager and play a crucial role in improving education by helping schools effectively use our platform.

In Short

• Lead school-wide onboarding and change management for Atomi's platform.
• Deliver engaging training sessions tailored to each school's needs.
• Build trusted relationships with school leaders and teachers.
• Use data and insights to drive platform adoption and success.
• Collaborate with Sales, Product, and Marketing teams to enhance customer experience.
• Work primarily in QLD with occasional travel to schools.
• Experience in secondary education or SaaS customer success is preferred.
• Provide feedback and insights to improve the platform.
• Enjoy a flexible work environment with unlimited paid leave.
• Participate in regular team events and activities.

Requirements

• Direct experience in secondary education or previous SaaS CSM experience.
• Experience in customer success or account management roles.
• Strong presentation and training skills for diverse audiences.
• Excellent relationship-building and communication abilities.
• Proficient in using data and CRM tools like HubSpot.
• Access to a car and ability to travel as needed.
• A valid Working With Children Check or ability to obtain one.

Benefits

• Enjoy tailored flexibility for work-life balance.
• Unlimited paid leave options for permanent team members.
• Location independence for work.
• Ongoing growth and development opportunities.
• Comprehensive employee assistance program subscription.
• 14 weeks of paid leave for new parents.
• Work alongside a talented team.
• Engage in regular social events and activities.
• Access free Atomi services for you and your family.